(USA Texas) Call Center
We are Texas; USA based organization looking for qualified and experienced service provider for Call Center Services.
Type : Tender | RFP
Id : 15392606
Category : Call Center
Title :(USA Texas) Call Center
Estimated Budget :Looking for proposals
[A] Scope of Service:
1) The Contractor should have substantial experience in managing and operating a high call volume inbound/outbound customer service call center.
2) The Contractor shall provide staff to provide the following services for the different call types listed:
- Information Calls – this includes all calls when information is referred to and information is captured from the caller, but a service request is not made.
-Non-emergency police and fire calls - information from the caller will be retrieved and entered into the CAD system with the correct codes and then forwarded to the appropriate public safety communicator.
- Voicemail Calls – this includes all calls that are retrieved from the voicemail system by the Call Takers and recorded into the call system.
- Callback Calls – a callback occurs when the Call Taker cannot readily answer or provide the requested information while speaking with the customer; therefore will arrange a callback at a later date and time with the caller.
- Data Entry – keying the date of information received database for all calls received into the call center.
3) Total Average Monthly Calls 70000 (as of September 2010)
4) Hours of operation will be from 7:00 am to 11:00 p.m. Monday through Friday. Weekend and holidays hours will be scheduled as needed.
[B] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
[C] Eligibility: Onshore (USA)
[D] Budget: Looking for proposals
Interested service providers are requested to submit proposals till November 10, 2010. For more details check attachment.
Country : United States
Posted On :10/21/2010
Price : $16.99 Click here to purchase Buyer contact information
