(USA North Carolina) Call Center Services
We are North Carolina; USA based organization looking for qualified and experienced service provider for comprehensive customer service to potential and current students through a call center operation focusing on Financial Aid and other student services.
Type : Tender | RFP
Id : 53009551
Category : Call Center
Title :(USA North Carolina) Call Center Services
Estimated Budget :Looking for proposals
[A] Scope of Service:
1) Vendor needs to answer inbound calls. Following is Estimated Annual Call Volume
- Financial Aid calls: 28,000
- Admissions calls: 21,000
- Registration and Records calls: 18,000
2) Vendor will respond to phone call inquiries, email inquiries, and chat
3) Weekly average response time on incoming calls must be under three (3) minutes.
4) Vendor must provide a series of reports via web.
5) The contract shall be for an initial one year term.
[B] Work Performance:
Performance of the work will be offsite; Contractor needs to carry work on their office premises.
[C] Eligibility: Onshore (USA Only)
[D] Budget: Looking for proposals
Interested service providers are requested to submit proposals on or before May 23, 2011. For more details check attachment.
Country : United States
Posted On : 05/04/2011
Price : $16.99 Click here to purchase Buyer contact information
