GLOBAL Inbound Call Center
We are Australia based organization looking for qualified and experienced service provider for the supply of Telephone Medical Advice Services available 24 hours per day, 7 days per week, and 365 days per year.
Type : Tender | RFP
Id : 35422961
Category : Call Center
Title :GLOBAL Inbound Call Center
Estimated Budget :Looking for proposals
[A] Scope of Service:
1) Contractor needs to provide telephone medical assistance.
2) Based on historical information, it is expected that 100-150 separate incidents, involving between 300-500 dedicated phone calls will be handled by the provider each year.
3) Last 4 financial years calls are:
(i) 2006-07 – 464 calls
(ii) 2007-08 – 407 calls
(iii) 2008-09 – 333 calls
(iv) 2009 – 10 – 270 calls
4) This will be an exclusive contract, for a period of five (5) years.
5) The service provider must be able to provide access to medical specialists, including doctors and specialist physicians, suitably qualified and registered to practice medicine in Australia, and who are experienced in the provision of advice in emergency situations, via a single national number.
[B] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
[C] Eligibility: Global, companies from anywhere in the world can apply for this.
[D] Budget: Looking for proposals
Interested service providers are requested to submit proposals till December 2, 2010. For more details check attachment.
Country : Australia
Posted On :11/04/2010
Price : $18.99 Click here to purchase Buyer contact information
