(USA Hawaii) Inbound Call Center Services
We are Hawaii; USA based organization looking for qualified and experienced service provider for Inbound Call Center Services.
Type : Tender | RFP
Id : 10486977
Category : Call Center
Title :(USA Hawaii) Inbound Call Center Services
Estimated Budget : Looking for proposals
[A] Scope of Service:
1) The Center shall have in place a process whereby any excavator in the State who has a locate request at any time of day or night, 365 days of the year.
2) The Center shall be capable of accommodating calls via telephone message, facsimile, or computer e-tickets at any time the Center is, or is not, staffed.
3) The Center shall capture the following information:
- Caller’s name and phone number;
- Excavator’s/company’s name, address, and phone numbers;
- Specific location of the intended excavation;
- Start date and time of excavation; and
- Description of excavation activity.
4) Each call should be answered within 30 seconds or less.
5) The contract period shall be from July 1, 2011 to June 30, 2014, and it may extent to two (2) twelve month periods.
[B] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
[C] Eligibility: Onshore (USA)
[D] Budget: Looking for proposals
Interested service providers are requested to submit proposals till March 1, 2011. For more details check attachment.
Country : United States
Posted On :02/03/2011
Price : $16.99 Click here to purchase Buyer contact information
