(USA Maryland) Call Center Service
We are Maryland; USA based organization looking for qualified and experienced service provider for Offsite Call Center Services.
Type : Tender | RFP
Id : 20665310
Category : Call Center
Title :(USA Maryland) Call Center Service
Estimated Budget :Looking for proposals
[A] Scope of Service:
The contractor will provide the following services:
1) 24 hours a day, 365 days a year toll free hotline service
2) Live interviewer/call takers for intake and processing
3) Trained staff of hotline specialists to receive reports of misconduct, abuse, non-compliance, concerns and other matters
4) Provide detailed call reports within one to two days of the call (email/phone)
5) Provide a report tracking system (open/closed) to catalog and track hotline call information
6) Annually have approximately 250 calls per year currently.
7) Contract period will be from July 1, 2011 through June 30, 2012.
[B] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
[C] Eligibility: Onshore (USA)
[D] Budget: Looking for proposals
Interested service providers are requested to submit proposals till March 23, 2011. For more details check attachment.
Country : United States
Posted On :02/23/2011
Price : $16.99 Click here to purchase Buyer contact information
