(USA Ohio) Customer Service Call Center
We are Ohio; USA based organization looking for qualified and experienced service provider to manage and operate the Consumer Hotline and a toll-free customer service call center.
Type : Tender | RFP
Id : 13505964
Category : Call Center
Title :(USA Ohio) Customer Service Call Center
Estimated Budget :Looking for proposals
[A] Scope of Service:
1) The call center must have sufficient staff to handle a call volume of at least 110,000 calls per month with an average talk time of five minutes per call, and an abandonment rate not to exceed an average of 5% per month.
2) The hours of operation are Monday through Friday 7:00 a.m. to 8:00 p.m. and Saturdays 8:00 a.m. to 5:00 p.m.
3) The selected vendor must have the ability to answer consumer inquiries from alternative sources such as instant messaging, e-mail, web portal, or written correspondence and to respond to the inquiry in a similar method in which it was received.
4) The term of the contract will be in effect from July 1, 2011, through June 30, 2013.
[B] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
[C] Eligibility: Onshore (USA)
[D] Budget: Looking for proposals
Interested service providers are requested to submit proposals till March 24, 2011. For more details check attachment.
Country : United States
Posted On :02/08/2011
Price : $16.99 Click here to purchase Buyer contact information
