(USA Utah) Overflow and After-hours Call Center Service
We are Utah; USA based government organization looking for qualified and experienced service provider for Overflow and After-hours Call Center (Answering) Service.
Type : Tender | RFP
Id : 50794931
Category : Call Center
Title :(USA Utah) Overflow and After-hours Call Center Service
Estimated Budget :Looking for proposals
[A] Scope of Service:
1) Overflow outage calls during regular working hours.
2) Overflow customer service calls during regular working hours.
3) Customer service and outage Calls to cover breaks and lunch times during regular working hours as needed.
4) Outage Calls after Regular Working Hours (including weekends and holidays).
5) Customer Service Calls after Regular Working Hours (including weekends and holidays).
6) Dispatching during Regular Working Hours on an as-needed basis to cover unexpected absences.
7) Dispatching after Regular Working Hours (including weekends and holidays).
8) After-hours crew assembly with trigger list to call Supervisor if needed.
9) View and understand our Customer Data to answer questions from our members.
10) Take payments over the phone via credit card and check using our system.
[B] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
[C] Eligibility: Onshore (USA)
[D] Budget: Looking for proposals
Interested service providers are requested to submit proposals till March 14, 2011. For more details check attachment.
Country : United States
Posted On :03/10/2011
Price : $16.99 Click here to purchase Buyer contact information
