(USA Georgia) Call Center Services
We are Georgia; USA based organization looking for qualified and experienced service provider for Call Center Services.
Type : Tender | RFP
Id : 10404073
Category : Call Center
Title :(USA Georgia) Call Center Services
Estimated Budget :Looking for proposals
[A] Scope of Service:
1) Client is looking for proposals from qualified vendors to provide comprehensive customer service to potential and current University students and their parents through a call center focusing on Admissions, Auxiliary Services, Bursar, Financial Aid, Recruitment, Registrar’s, and Residential Services.
2) Calls received from Customer’s telephone lines and from the dedicated phone line will be answered between 8:00 a.m. and 8:00 p.m. Eastern Standard Time, Monday thru Friday excluding University administrative holidays and Saturday 9:00 a.m. to 5:00 p.m.. Other mutually agreed upon times may be requested by Customer.
3) Contractor will refer the caller to Customer’s appropriate department for questions which the Vendor’s representative is unable to provide the caller.
4) Contractor will provide monthly reports with information on the number of calls answered, calls referred back to Customer and reason for call/call subject, and such other pertinent information, as requested by Customer.
[B] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
[C] Eligibility: Onshore (USA)
[D] Budget: Looking for proposals
Interested service providers are requested to submit proposals till May 17, 2011. For more details check attachment.
Country : United States
Posted On : 04/28/2011
Price : $16.99 Click here to purchase Buyer contact information
