(USA Ohio) Call Center Services
We are Ohio; USA based organization looking for qualified and experienced service provider for Inbound Call Center Services.
Type : Tender | RFP
Id : 11805230
Category : Call Center
Title :(USA Ohio) Call Center Services
Estimated Budget :Looking for proposals
[A] Scope of Service:
1) Utilize automated functions and a live call center to respond efficiently, effectively, and in a timely manner to the estimated 40,000 to 50,000 consumer inquiries per year.
2) Provide live service 24 hours a day year-round.
3) Process and transmit all Bulk orders electronically to the designated programs within 24 hours of receiving order.
4) Transcribe and verify mailed in order cards and other forms within 24 hours of receipt.
5) Provide translation service for non-English speaking callers as requested.
6) Ensure the gathering of accurate information.
7) Conduct data satisfaction surveys as requested.
8) The Project has received in excess of 650,000 calls from its inception in February 1995 through December 31, 2011. These calls include individuals who are seeking health or social service referrals within their community.
9) The term of the Contract will be from the award date through June 30, 2013.
[B] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
[C] Eligibility: Onshore (USA)
[D] Budget: Looking for proposals
Interested service providers are requested to submit proposals till May 20, 2011. For more details check attachment.
Country : United States
Posted On :04/25/2011
Price : $16.99 Click here to purchase Buyer contact information
