(USA Virginia) Inbound and Outbound Call Center Services
We are Virginia; USA based Government Authority looking for qualified and experienced service provider for Inbound and Outbound Call Center Services.
Type : Tender | RFP
Id : 16298835
Category : Call Center
Title :(USA Virginia) Inbound and Outbound Call Center Services
Estimated Budget :Looking for proposals
[A] Scope of Service:
1) Call center that can handle phone calls and emails generated by a minimum of 35,000 submissions per year.
2) Operations to include incoming/outgoing calls, emails and chat. This outsourced service will respond to a high volume of calls and emails and reduce wait times for incoming/outgoing calls and emails.
3) Provide 24/7/365 full-time financial aid advisors using a dedicated team of operators
4) Capacity to handle a call volume associated with 30,000 financial aid applications per year
5) Pricing will be comprehensive and will not be on a per-call basis
6) Collect and analyze data concerning trends and patterns or inquiries
7) Record 100% of calls
8) We had approximately 33,000 calls and 18,000 emails regarding financial aid during 2010.
[B] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
[C] Eligibility: Onshore (USA)
[D] Budget: Looking for proposals
Interested service providers are requested to submit proposals till April 28, 2011. For more details check attachment.
Country : United States
Posted On :04/18/2011
Price : $16.99 Click here to purchase Buyer contact information
